Buyer II
Anaheim, CA, USA
Implementation Engineer-Dallas
Dallas, TX, USA
Customer Service Engineer
Driebergen-Rijsenburg, Netherlands
Implementation Engineer- Garden Grove
Garden Grove, CA, USA
IT Analyst I GTRC
RTP-NC, USA
Engineering Analyst I - GTRC
RTP-North Carolina, USA
Project Manager / Analyst
San Jose, USA
Circuit Provisioning Analyst
San Jose, USA
IOS Certification QA Engineer
San Jose, USA
Automation Test Engineer
San Jose, USA
PM - NDCS
San Jose, CA, USA
Video Test Engineer
San Jose, CA, USA
Web Tools Developer
San Jose, CA, USA
Cloud Orchestration Specialist
San Jose, CA, USA
Senior Project Manager
San Jose, CA, USA
UCCE Support Engineer
San Jose, CA, USA
Tier 3 Network Engineer
San Jose, CA, USA
Network Implementation Engineer
San Jose, CA, USA
Tools & Automation Developer
San Jose, CA, USA
Software Engineer - Java/Spring
Sofia, Bulgaria
Software Engineer - Flex/Ajax
Sofia, Bulgaria
STS is a global information technology firm providing managed services, managed projects, managed mobility services, software development, and field technical services. STS provides the full lifecycle of IT services: consulting, hardware and software procurement, logistics management, installation and configuration, operations and sustaining support services. STS provides one of the largest complement of certified engineers and technicians available anywhere. STS currently operates in the United States, South America, Europe and the Asia-Pacific region.
Customer success at STS is also based on employee success. STS employees receive excellent compensation, best-in-class medical, dental and vision benefits, 401K, flexible time off programs, training, career advancement, relocation opportunities, life insurance and company sponsored retirement programs.
If interested, please call our recruiting department at (925) 479-7928 or send your resume to stsjobs@stsii.com.
Assist the purchase requester on product order and delivery Receive, review and process purchase requisitions Coordinate delivery schedules with internal teams, including long lead items Coordinate and assist on vendor payment issues Reconcile corporate purchasing credit card as required Assist the Logistics team on inventory stocking levels
2 to 5 years of experience in a buyer position which includes supplier agreement negotiations Price negotiation experience a must Buying experience in tech industry a plus Strong communication skills and analysis skills, including preparing detailed analysis of projects Ability to work with minimal directions Attentions to detail / accuracy College degree highly desirable Technology industry knowledge highly desirable
2-3 years
Installation and Service Technician is responsible for providing all required on-site system support including hardware and software applications. Individual will be responsible for maintaining all hardware and software associated with a 911 System. Support includes on-site installation and maintenance (break/fix) and technical support to end-user customers. This also includes account management tasks including tracking and recording of all service activities. Installation of 911 systems throughout the US. Formal training in Longmont, CO and Atlanta, GA Maintain a high technical skill level so that technical issues can be identified and resolved in a timely manner Resolve difficult technical problems with minimal technical support Provide high-level support on proprietary Software applications Perform operating system administration and maintenance on Windows operating systems Strong communication skills to ensure high level of customer satisfaction. This includes keeping customers apprised of any problem status as required Perform System administration activities and preventative maintenance activities as required Maintain current knowledge of product line. This includes product functionality, installation, upgrades, updates, and revision details Track and document known system product problems for reporting to technical support Manage assigned spare parts such that defective parts are returned correctly and in a timely manner Track assigned inventory Escalate to manufacturer in a timely manner all potential customer service issues Maintain a professional appearance at all times Manage call queue and maintain current notes on open/closed issues
AA degree in electronics or equivalent work experience 2-5 years direct customer service experience in field service position Knowledge of Windows and server operating systems Knowledge and experience working with computer hardware Knowledge and experience of networking Knowledge of PBX and punch down a plus Database knowledge a plus Ability to travel up to 3 weeks at a time and work overtime on short notice Good verbal and written communication skills Agree to carry cell phone/PDA and be accessible 24 hours a day Have a current and in-good standing drivers license and automobile Must be willing to submit to a security / background check
2-3 years
On a daily basis, provide remote as well as on-site service to assigned end-user customers and resolve technical product problems across all assigned product lines. Maintain a high technical skill level so that technical issues can be troubleshot and resolved in a timely manner Resolve difficult technical problems with minimal technical support Provide high-level support on proprietary Software applications Perform operating system administration and maintenance on Windows, UNIX, and Linux operating systems Strong communication skills with customers to ensure high level of customer satisfaction, this includes keeping customers apprised of any problem status as required Perform System administration activities and preventive maintenance activities as required Maintain current knowledge of product line. This includes product functionality, installation, upgrades, updates, and revision details Track and document known System product problems for reporting to technical support Manage assigned spare parts such that defective parts are returned correctly and in a timely manner Track assigned inventory Escalate to manufacturer in a timely manner all potential customer service issues Maintain a professional appearance at all times Manage APPLIX call queue and maintain current notes on open/closed issues
AA degree in electronics or equivalent work experience. 2-5 years direct customer service experience in field service position. Knowledge of Windowsฎ and UNIX operating systems. Knowledge and experience working with computer hardware. Knowledge and experience of networking Database knowledge a plus (Oracle preferred) Ability to travel and work overtime on short notice. Good verbal and written communication skills. Agree to carry cell phone and be accessible 24 hours a day. Have a current and in-good standing drivers license and automobile Must be willing to submit to a security / background check
3-4 years
Installation and Service Technician is responsible for providing all required on-site system support including hardware and software applications. Individual will be responsible for maintaining all hardware and software associated with a 911 System. Support includes on-site installation and maintenance (break/fix) and technical support to end-user customers. This also includes account management tasks including tracking and recording of all service activities. Installation of 911 systems throughout the US. Formal training in Longmont, CO and Atlanta, GA Maintain a high technical skill level so that technical issues can be identified and resolved in a timely manner Resolve difficult technical problems with minimal technical support Provide high-level support on proprietary Software applications Perform operating system administration and maintenance on Windows operating systems Strong communication skills to ensure high level of customer satisfaction. This includes keeping customers apprised of any problem status as required Perform System administration activities and preventative maintenance activities as required Maintain current knowledge of product line. This includes product functionality, installation, upgrades, updates, and revision details Track and document known system product problems for reporting to technical support Manage assigned spare parts such that defective parts are returned correctly and in a timely manner Track assigned inventory Escalate to manufacturer in a timely manner all potential customer service issues Maintain a professional appearance at all times Manage call queue and maintain current notes on open/closed issues
AA degree in electronics or equivalent work experience 2-5 years direct customer service experience in field service position Knowledge of Windows and server operating systems Knowledge and experience working with computer hardware Knowledge and experience of networking Knowledge of PBX and punch down a plus Database knowledge a plus Ability to travel up to 3 weeks at a time and work overtime on short notice Good verbal and written communication skills Agree to carry cell phone/PDA and be accessible 24 hours a day Have a current and in-good standing drivers license and automobile Must be willing to submit to a security / background check
2-3 years
Provide high quality technical, operational and procedural Tier I - Level 1 telephone & case support to internal employees and vendors Position Accountabilities: Provide frontline Help Desk technology support for GTRC general issues and second level support for Client Funded Projects Familiarity with industry standard troubleshooting practices, excellent communications skills and demonstrate a solid commitment to customer satisfaction Prioritizes assignments and works independently or as part of a team in a professional environment Capable of detecting and diagnosing problems that identify software or hardware failures Correctly documents and maintains all trouble calls and requests for service in the Help Desk ticket system Performs administrative duties such as resetting network passwords, determining account restrictions, managing rights to network resources, resolving printing issues and creating, modifying and deleting user accounts using tools Some backup responsibilities might be required for Tier 1 - Level 2 functions to make sure support redundancy is available All work is metrics driven so attention to details and no problem with metrics reviews to evaluate performance should not be an issue
In-depth knowledge of Microsoft Windows XP Professional operating system, Microsoft Office and their interrelationship to Windows Active Directory server network Advanced experience with PC, laptop and printer hardware General understanding and experience in common desktop management concepts such as local profiles, roaming profiles and software distribution Intermediate Active Directory experience Intermediate Microsoft Exchange experience Basic understanding of Enterprise applications such as Altiris, McAfee, Security Software Strong communication, writing, and interpersonal skills that pr a team approach to problem resolution Strong customer service skills Ability to work within a team Self motivating individual Ability to research and stay current with new technologies Ability to handle high call volumes and multitask Ability to handle calls from all levels of technical complexity Flexibility and versatility in developing approaches and problem solving Ability to set priorities and organize workflow Strong commitment to diversity in the workplace Knowledge or use of Remedy ticketing system a plus Education: Certifications preferred but not required (MCSE, A+, CCNA, Network+, RHCE) 1 year of successful experience in Information Technology support and administration Strong technical background in areas of networking, desktop operating systems, network printing and desktop application troubleshooting Bachelors Degree is preferred or 2 years of experience in a support environment is required
2-3 years
Work as a member of the STS Global Technical Response Center to, primarily support Level 1 Engineering requests for Internal Employees at our Client site. Duties include: Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted by phone or automated means Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools Ability to also support Windows XP in an enterprise configuration and understand some of the difficulties an Engineer (UNIX/Linux user) is challenged with this type of setup Assume ownership of problems from any internal client, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the requestor Follow-up with clients and utilize case handling and closure policies to insure satisfaction Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field Act as advocates for the internal clients to insure their needs and concerns are addresses Follow established procedures for call referral, escalation and problem resolution Work cooperatively with other team members to resolve problems to the satisfaction of the administrators Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Help Desk Team Perform other duties as assigned
Undergrad Degree (CS or EE a plus) or equivalent work experience Working knowledge of UNIX/Linux/Windows XP operating systems Able to communicate clearly and effectively with all levels of engineering and non-engineering staff via phone, email, and/or IM Demonstrated ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision Applies established solutions to solve known issues and assists in the development of solutions for new issues Able to manage crisis situations effectively Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction May require some weekend or after-hours work
Manage design review process adhering to a standard process Interact with design review board and stakeholders Communicate process to peer teams Manage resource constraints Communicate/escalate problem resolution On-board new design review engineers to design review process Maintain and distribute quarterly design status reports Maintain daily design status Maintain cutsheet to reflect updates processes Create and submit purchase requisitions Work with vendors Manage SOW process Ensure SOWs are complete, signed, and submitted in a timely manner Initiate and complete process deconstruction of design review and readiness review processes Continue leading process deconstruction/re-engineering related form and content development in support of expanded IT PLS Process Simplification initiative Mentor team members in support of process deconstruction and simplification Initiate automation of existing SOW process Engage software acquisition design influencer to enhance software in support of design review requirements Expand engagement of assigned PMO resources in design review process
Attention to detail Process oriented PM with strong analyst skill set Business analysis experience with process mapping and decomposition skills Proactive communication and status updates with stakeholders and mgmt Ability to map as is process to the to be process (DMAIC/LEAN preferred) Familiarity with wikis is a plus Familiarity with Project Lifecycle (PLC) is a big plus Picks up on concepts quickly and does not require hand holding Document business requirements and work with development team to meet business need Prior Cisco experience is a plus (a big plus)
3-4 years
This position provides data/voice telecommunications to internal clients Provides remote case support for both voice and data circuit provisioning functions Manages cases and multiple carriers/vendors to constantly meet or exceed performance criteria Project manages multiple projects for both voice and data implementation for moves/bandwidth upgrades etc. Requires maintenance of all documentation pertaining to Provisioning Telecom Management Office Assist in assessing the efficiency and effectiveness of business processes, undertake process re-engineering and change management and prepare project documentation
BS (or equivalent work experience ) Working knowledge of Windows based operating systems. Able to communicate clearly and effectively in English with all levels of engineering and non-engineering staff via phone, email, and/or fax and face to face meetings. Demonstrate ability to analyze, troubleshoot and resolve issues of varying complexity with minimum supervision. Strong organization skills & time management skills Strong communication skills and ability to interact well with peers, management teams in varying countries.
0-1 year
Develop Test Strategies, Test Plans Perform Product and Solution End-to-End testing Participate in Design meetings and Product deployment Execute Certification Test Plans for various platform Analyze and track System and Solution test case execution Develop use cases around End-to-End scenarios Provide in-depth statistics and reporting
Strong hands on experience of software QA Strong hands on experience of Cisco router and switch configuration Strong hands on experience of testing with Spirent TestCenter, iTest Strong hands on experience of solution automation development and End-to-End automation development Troubleshooting the issues of test case failures, product failures, integration of multiple components and test environment Knowledge of general QA and software testing procedures and methodologies
2-3 years
Develop Automation Test Strategies and Tests (Automate as much as possible) Develop and perform Product and Solution End-to-End automated testing Participate in Automation Architecture and Design meetings Design and build automation continuous integration test bed, identify tools and build simulator Analyze and track System and Solution automated test case execution Develop use cases around End-to-End scenarios Provide in-depth statistics and reporting
Strong hands on experience of automation frameworks such as TCL, Fanfare (Spirent) iTest Strong hands on experience of automation development that is reusable, maintainable Strong hands on experience of automation development in Linux environment Strong hands on experience of solution automation development and End-to-End automation development Troubleshooting the issues of automation failures, product failures, integration of multiple components and test environment Knowledge of general QA and software testing procedures and methodologies
2-3 years
We are looking for an experienced, high caliber Project Manager. Location is RTP or SJC, RTP preferred and no remote workers please.
5+ years enterprise IT project management experience 2+ years of hands-on managing global infrastructure projects a must Cisco/IT Demand Clearing hands-on experience a plus Prior Cisco/IT experience a plus Experience with Cisco Enterprise products a plus, such as Unified Communications, Tandberg Service provider experience a plus Working knowledge of project management tools and project life cycle process Superior written, verbal, and listening skills Ability to build trust and create cross-functional and cross-geographical collaboration and synergistic opportunities Demonstrated experience and expertise in project budget management Must be detail-oriented with the ability to multi-task and prioritize multiple and competing responsibilities Ability to create project timelines to support change, communications and training deliverables. Ability to understand how various local efforts fit into the direction of the global team and corporate strategy PMP or Six-Sigma certification is a plus, but not required
5-8 years
This Engineering Resource will serve as a dedicated Video Engineer in the ATS department. The person hired should have at least 5-8 years experience as an Engineer supporting Video Products especially Tandberg and Cisco. Key considerations include ability to learn and deploy new Cisco Video products including Tandberg Video Products, Layer 2 & Layer 3 networking skills and finally exposure to QA (Manual and Automation) DUTIES & RESPONSIBILITIES: Ability to deploy the latest Cisco Video Products with minimal help in the Lab Staging and interoperability testing with existing Voice and Video equipment. Complete responsibility for Video Lab (i.e. ACE Lab system planning, patching, user notification, upgrades, etc.) Work with cross functional teams including Business Units, Application development, ACE Engineering and Production Teams with excellent communications skills Act as an escalation point of contact when Video issues arise Utilize existing tools and applications to test and validate new components, features and products in ACE Attend regular meetings for project planning Provide trending reports for various products Assist in other areas of ACE as needed
5 8 years of Video especially Tandberg Products Good network experience (Layer 2 & Layer 3) Install, Configure and Validate the components of Cisco Video Solutions QA Experience with Manual and Automation tools.
5-8 years
Working in the Compute and Application Services team, your primary role will be as a web developer; however, were a small team in IT and youll be expected to wear more than one hat. With guidance from the teams architect and your customers, youll need to meet the support and analytical needs of our internal teams by developing tools that help to improve our user experience and help drive the decision making process. Develop web applications using Java Build UIs using Flex/AS, JavaScript, JSON, jQuery, AJAX, HTML and CSS Develop scripts using Python, PERL, Java, etc. Work collaboratively with teammates on projects Using your development skills, analyze projects to determine how you can help the support the customer Help maintain and troubleshoot issues with existing applications Also important, youll need to work in a team-based environment while able to drive results independently, maintaining priorities and awareness of project deadlines.
CS, CE, or MIS BS / BA degree, or equivalent employment experience Working knowledge of MVC design patterns 3+ years of development experience in scripting and web development Knowledge of the following languages: Java, HTML, CSS, JavaScript, jQuery General knowledge and proficiency in systems administration (*NIX) SQL experience in a MySQL and MSSQL environment Team player with can do attitude Desired: Experience with Cisco Unified Communications and Tandberg technologies Experience working in a live 24/7 environment possibly in web-hosting and/or on-line services Web Service (SOAP/REST/JSON) development Experience with Spring MVC Experience with Swing development Flash/Flex programming Experience with networked storage and virtualized environments Excellent communication skills, both written and verbal
3-4 years
We are seeking a Technical Project Systems Engineer to lead SP Cloud Architecture end-to-end solutions and application testing within the Customer Proof of Concept Labs (CPOC) in San Jose, CA. This role will have responsibility for daily engagement with field sales organization and customers within the CPOC lab: Design, build and conduct proof-of-concept tests to help with the successful conclusion of sales focused in the areas of Data Center and Virtualization Technologies and Solutions Participate in the design and building of end-to-end solution and application support tests Deliver customer presentations and execute test plans in person and leveraging CPOC virtual capabilities Work with partner technologies, both hardware and software, in the development and validation of solutions around Data Center and Virtualization Translate, transfer and disseminate acquired product and technology knowledge to both internal and external customers through the creation of white papers, presentations, or other publications Provide technical consulting support for other CPOC locations globally, sales organization and partner communities
Recent hands-on experience (and scripting skills) with Windows and/or UNIX/Linux operating systems Demonstrated ability with application level testing and optimization Microsoft Exchange, Microsoft SQL Server, Oracle DB or SAP administration skills Proficiency in configuring and troubleshooting servers, clusters, and associated software Hands-on experience with business continuity, backup and archiving methodologies and software Experience with configuring and troubleshooting LAN, WAN, SAN, NAS and/or IP storage environments In depth knowledge on Unified Computing System products and computing environments Experience with file systems, logical volume managers and protocols (CIFS, iSCSI, etc.) Experience with server virtualization (VMware ESX, etc.) Experience with EMC and/or NetApp storage systems and SAN protocols Experience with Orchestration systems, such as BMC/Tidal/Newscale and V-Cloud Director Experience with virtual desktop systems (VDI), such as VMware view and Citrix Experience and capabilities of ideal candidate: BS or MS degree in computer science, computer engineering or related discipline Have in-depth Data Center and Networking skills. Knowledge is required in the areas of design, configuration, problem-resolution, management, and performance testing Experience in the design delivery and operation of managed cloud computing services 6+ years of experience in server/storage software/hardware, network operating systems and applications Success in this role involves maintaining current awareness of competitive offerings and being able to effectively articulate differentiating features and benefits Excellent written and verbal communication, listening, negotiation and presentation skills are required Ability to work effectively, add value as a team member and assume a leadership role within the team
5-8 years
Senior PM needed with a strong understanding of the Security side and a focus on antivirus, mobility, vpn, intrusion detection, firewalls and mobility. This program provides the latest/greatest Unified Communications Products/Features to Sales for increased revenue and overall productivity. The Sr. Project Manager will also be responsible for specific product/feature implementations globally. Direct and manage project development from beginning to end Develop project plans and associated communications documents Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion Estimate the resources and participants needed to achieve project deliverables Set and continually manage project expectations with team members and other stakeholders Delegate tasks and responsibilities to appropriate personnel Identify and resolve issues and conflicts within the project team Identify and manage project dependencies Plan and schedule project timelines and milestones using appropriate tools with an expedited implementation timeline Track project milestones and deliverables Deliver weekly status reporting to project team Proactively manage changes in project scope, identify potential crises, and devise contingency plans Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work Deliver communications to entire Program Audience on Product/Feature Enablement
This person should have a collaborative work ethic and an ability to work in a fast pace, ever changing environment. They should be flexible yet proactive. They should have the skill set to forge ahead through Beta testing issues and work with various Business Units to resolve identified issues. This person should hold high leadership skills and proactively obtain information about products/features on the UC roadmap in preparation for implementations The candidate should have advanced Project Management Methodology Knowledge. They should also have an understanding of telephony, networking protocols and development cycles The candidate should have experience working in large enterprise environments. Cross-departmental project experience is fundamental to success. Able to translate project specifications and requirements into project plans will be critical to the roll. Visio and Power Point presentation familiarity is required. Being able to work in an extremely fast-paced environment and participate as a team player is crucial Communication and writing skills (SPM will write comms to audience for items such as outages, upgrades, overall maintenance) Ability to delegate and follow up on tasks Ability to multitask projects and issues Be a team player (Able to reach out to other members of the team when needed and also respond to requests from other team members) Ownership (Fully own any projects assigned, taking any and all steps to continually meet critical due dates) Proactive, not reactive 3-5 or more years experience in Project Management College Degree required and PMP preferred
3-4 years
Cisco Call Manager installation, configuration, support and administration Cisco Unity Voice Mail installation, configuration, support and administration SIP, BGCP and H.323 protocols Voice Gateway and Gatekeeper support and administration ICM (IPCC, CVP and CTIOS) support and administration
5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) 1 to 2 years hands on, multi-site contact center systems integration experience with CVP solutions, with Cisco UCCE (IPCC) preferred Strong experience troubleshooting Cisco Routers and Switches UCCE (IPCC) Enterprise script, design, deployment and/or support experience H.323, SIP and/or MGCP deployment and support experience Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN*s, Bandwidth modeling] and VoIP infrastructures Experience configuring and troubleshooting Voice Gateways/Gatekeepers SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
3-4 years
This Engineering Resource will serve as a Senior Engineer the ATS department. The person hired should have at least 8-10 years' experience as an Engineer in the Unified Communications technology field. Key considerations include strong Cisco UC product experience (daily exposure) experience in VoIP technology, Unified Communications, MicroSoft products and programming (W2k3, AD, E2K3/7, etc.), Linux programming (Redhat, etc.), Layer 2 & Layer 3 networking skills DUTIES & RESPONSIBILITIES: Technical pre-planning for UC features and product rollouts Staging and interoperability testing with Voice and Network teams Complete responsibility for owned product areas (i.e. ACE system release planning, patching, user notification, upgrades, etc.) Maintain and operate existing shared global UC infrastructure Work with various business units and external departments on projects ranging from expansion projects to ACE product rollouts On-call duty pager rotation Attend regular meetings for project planning Provide trending reports for various products Assist in other areas of ACE as needed
The candidate should have expert knowledge focused on Cisco Unified Communications Vast knowledge of VoIP protocols such as SCCP, SSCCP, SIP, SSIP, MGCP, H.323, H.263/H.264 is required as well as expert, hands-on involvement with interconnecting Cisco UC products with one another on an enterprise scale (CUCM, Unity, UnityConnection, CUPS, CUMA, CUAE, MeetingPlace, etc.) In depth knowledge of voice gateway configuration (ISR Cube, IPIPGW, 38XX series) and deployment as well as interoperability and troubleshooting Strong knowledge of other Cisco products such as 3k, 4k and 6k switches, SUP32/720, etc. Excellent QoS experience as it pertains to 3k, 4k & 6k Cisco platforms (DSCP-COS mapping, AutoQoS, MQC, etc.) The candidate should also be proficient with MicroSoft programming such as Active Directory and MS Exchange Experience with Unix/Linux programming such as RedHat, Suse and Unbutu is desired Knowledge of programming languages such as Regular Expression is desired WORK SKILLS Essential: The candidate should have experience working in large enterprise environments Cross-departmental project experience is fundamental to success in the ATS Able to translate project specifications and requirements into project plans and diagrams will be critical to the roll Firsthand experience with rolling deployments out to users Visio and Power Point presentation familiarity is required STRONG ability to troubleshoot problems on a wide scale in a global environment Being able to work in an extremely fast-paced environment and participate as a team player is crucial GENERAL SKILLS/ ATTRIBUTES: Communication and writing skills (Engineering will write comms to ACE audience for items such as outages, upgrades, overall maintenance and user instructions as needed) Ability to delegate (Engineering will need to understand lower level tasks that can be delegated to other members of the team for maximum performance) Ability to multitask projects and issues Be a team player (Able to reach out to other members of the team when needed and also respond to requests from other team members) Ownership (Fully own any projects assigned, taking any and all steps to continually meet critical due dates) Proactive, not reactive EXPERIENCE: 8 10 years of Voice & Networking experience is required Strong network background (Layer 2 & Layer 3) Large Unified Communications deployment experience Strong daily exposure Cisco UC product experience Large network deployment experience is desired EDUCATION: Essential: CCVP (Cisco Certified Voice Professional) Desirable: CCIE Voice (Cisco Certified Internetwork Expert Voice) Strongly desired CCNP (Cisco Certified Network Professional) MCSE (Microsoft Certified Systems Engineer)
7-10 years
You will be enrolled in the Global Field Implementation team and contribute to design, plan and implement LAN - WAN and VoIP concepts. On the networking side you will mainly work with Cisco equipment. You are responsible for all internal IT related deployments within the various Sales and Engineering Offices spread out over the world. The successful candidate will report to the Head of the Global Field Implementation Team and under his supervision he/she will have responsibilities in the following areas: Deliver successfully internal IT projects in a global managed service environment Represent the clients ICT department during the implementation of intelligent network projects Communicate and report effectively on project status to the client as well as internally Staging testing and implementing the latest Cisco technologies Participate in changes and incident management of the Field Implementation environment Be creative pro-active and take initiative to optimise and improve the engineering team
Bachelor or Master degree in information technology and/or computer science or equivalent by experience. CCNA certified or equivalent by experience Motivation and commitment to deliver under tight time constraints Knowledge in networking is required, preferable with emphasis on enterprise LAN and WAN infrastructure TCP/IP stack and EIGRP routing protocols experience required Cisco IP Telephony skills highly desired Knowledge of QoS, MPLS, VoIP and Wireless LAN are desirable and is a definite plus Experience with Cisco CatOS and IOS configuration and troubleshooting is a must Unix/Linux scripting (shell, Perl, PHP) highly desired, as are general nix System Admin skills Experience with Data Center technologies and processes are desired Security (ACLs, VPNs) experience desired Knowledge and experience with Microsoft Office software tools The position necessitates frequent contacts with users and clients and the successful candidate will have close working relations with other departments and theatres. In particular, the successful candidate shall be able to: Communicate clearly both orally and in writing with considerable attention for detail Maintain strong interpersonal communication skills and is well organised and can work independently Identify and analyze problems and offer solutions Handle stress well Able to work in a multinational and multicultural environment The working language of the company is English. Therefore a fluent working knowledge of English (oral and written) is required Knowledge of Spanish is a definite plus Although you are able to work autonomously, you are a real team player who is willing to travel You are willing to constantly improve your knowledge! PLEASE NOTE: Existing authorization to work in the United States on a permanent basis is required Travel is an inherent part of this position. Must be able to travel up to 30-50% of the time (both domestic and international travel within North and South America). A corporate credit card will be issued to cover travel expenses Must have or be able to acquire a US passport Must be able to work weekends and after business hours. Flexible hours are available for this position, depending on the assignment. Implementations usually occur on weekends, and on average there are two implementations per month
2-3 years
Responsibilities: As a technical expert in tools and automation, the best candidate will have several years of hands-on experience, participating in software design and development of innovative and custom solutions to todays most challenging systems architecture problems. In this role the tools engineer will be responsible to help automate and streamline IT procedures often from the ground up and do data mining of IT data. Youll need to meet the support and analytical needs of our internal teams by developing tools that help to improve our user experience and help drive the decision making process. The successful candidate will have the ability to drive the creative out of the box thinking needed to fuel the latest technology for Ciscos Unified Communication and Video production environment. Duties: Network automation manage configuration, detect failures and collect data from network for potentially thousands of devices. Systems automation create tools to manage system lifecycles and build/manage geographically distributed automation platform. Systems Integration create business intelligence systems/reporting that combines data from numerous 3rd party applications. Also important, youll need to work in a team-based environment while able to drive results independently, maintaining priorities and awareness of project deadlines.
Technical Experience/Skills Required: CS, CE, or MIS BS / BA degree, or equivalent employment experience Proficiency in systems administration on UNIX-based and Windows-based operating systems 3+ years of development experience in building automation tools used in large-scale systems management Knowledge of Software Design Patterns Web Service (SOAP/REST) development - HTML, CSS, JavaScript UI design background driven from user experience perspective Knowledge of Network Management best practices Knowledge of Systems Management best practices General knowledge and proficiency in systems administration Tools development in Java, Perl, PHP and similar languages. SQL experience in a MySQL Technical Experience/Skills Desired: Experience working in a live 24//7 environment possibly in web-hosting and/or on-line services Experience in working with large data sets and doing online/offline analysis Experience with Cisco Unified Communications and Tandberg technologies. Prior experience in tools development Previous experience managing/building on-demand services MSSQL or Oracle environment Additional skill sets required: You will start off by building your development and stage environment and design the production environment that will support the tools the you will develop Team player with can do attitude Handle pressure and time constraints well Self starter willing to ask the questions to get the job completed accurately Ability to succinctly explain technology to all levels of user Excellent communication skills, both written and verbal Ability to document process and procedures from scratch for usability
3-4 years
Work as a mid to senior software engineer for STS software product development, a member of a team of 3 to 5 software engineers and QA analysts. Projects typically use a Cloud architecture, and include both client-side development using Adobe Flex, and back-end development using the Salesforce Force.com platform or Java Spring. The software engineer will receive product specification and architectural artifacts from the technical lead, and be responsible for application design, code, and unit test necessary to fulfill these requirements. This includes: Negotiating tasks and api's with other developers. Leading design, development, and unit test walkthroughs for all deliverables. Mentor junior developers on writing agile code, and enforcing development lifecycle best practices.
Masters in Computer Science and at least 2 years professional experience, OR BA in Computer Science and at least 5 years professional experience. At least 3 years of experience working in J2EE Web application and/or web services projects, using Spring or EJB, and 2 years specifically with Spring
3-4 years
Work as a mid to senior software engineer for STS software product development, a member of a team of 3 to 5 software engineers and QA analysts. Projects typically use a Cloud architecture, and include both client-side development using Adobe Flex, and back-end development using the Salesforce Force.com platform or Java Spring. The software engineer will receive product specification and architectural artifacts from the technical lead, and be responsible for application design, code, and unit test necessary to fulfill these requirements. This includes: Negotiating tasks and api's with other developers. Leading design, development, and unit test walkthroughs for all deliverables. Mentor junior developers on writing agile code, and enforcing development lifecycle best practices.
At least 3 years developing front end applications, with at least 2 years in Flex or Ajax. Strong understanding of Internet security issues. Experience with Rich Internet Applications a plus.
2-3 years
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